All About Our Shipping Options
Flat Rate Shipping
- We offer convenient FLAT-RATE shipping for all orders. Please ensure your postal code and address are eligible for this service.
- Applies to products sized up to 36" x 36":
- All Rigid: Coroplast Signs, PVC Signs, Crezon Board Signs, Foam Board Signs, Ultra Board Signs, Falconboard Signs, Alupanel Signs, Brushed Alupanel Signs, Acrylic Signs, Styrene Signs, Translucent Styrene Signs, Cardstock Signs.
- The flat-rate shipping option might not appear at checkout for rigid products smaller than 36" x 36" due to technical issues. Please choose in-store pickup and contact customer support to obtain the flat-rate shipping offer if you meet all eligibility criteria.
- All Signs: Parking Signs, Events & Promos.
- All Real Estate Signs: For Sale Signs, Sandwich Boards, A-Frame Signs, Directional Signs, All Riders, All Sleeves, Remove-Shoes Signs.
- All Banners: Vinyl Banners, Mesh Banners, Roll-Up Banners, Pull-Up Banners, X-Frame Banners, Fabric Banners, Backdrop, Pole Banners, Flags (Feather Flags, Teardrop Flags, Square Flags), Large Format Posters, Canvas.
- All Display Solutions: Canopy Tents, Flags, Table Covers, Pull-Up Banners, Backdrops, Tension Fabric Displays, Fabric Pop-Up, X-Frame Banners.
- All Adhesives: Adhesive Vinyl, Window Graphics, Floor Graphics, Wall Graphics, Backlit.
- All Magnets: Magnets, Car Magnet 30 mil, Shaped Cut Magnet.
- All Print Products: Business Cards, Postcards, Flyers, Brochures, Booklets, Greeting Cards, Invitations / Announcements, Door Hangers.
- All Rigid: Coroplast Signs, PVC Signs, Crezon Board Signs, Foam Board Signs, Ultra Board Signs, Falconboard Signs, Alupanel Signs, Brushed Alupanel Signs, Acrylic Signs, Styrene Signs, Translucent Styrene Signs, Cardstock Signs.
- Excludes commercial signs, hardware and accessories products only. For larger orders, please contact customer support for shipping options.
- Flat Rate shipping does not cover losses from delays. Any delay is the responsibility of the shipping company. For time-sensitive products, we strongly recommend selecting the free in-store pickup option.
- Since some postal codes may be located far away, eligibility is determined by your postal code rather than your city.
Eligible Regions
Ontario
$25 Flat Rate Shipping Eligible Regions:
City of Toronto, Richmond Hill, Markham, Aurora, Newmarket, Vaughan, King, Whitchurch-Stouffville, East Gwillimbury, Georgina, Pickering, Ajax, Whitby, Oshawa, Clarington, Uxbridge, Scugog, Brock, Mississauga, Brampton, Caledon, Oakville, Burlington, Milton, Halton Hills, Barrie, Peterborough, Kawartha Lakes, Orillia, Wellington, Dufferin, Ottawa, Kingston, Cornwall, London, Windsor, Kitchener, Waterloo, Guelph, Cambridge, Stratford, Brantford, Chatham, Hamilton, Sarnia, St. Thomas, Owen Sound, St. Catharines, Niagara, Welland, Thorold, Grimsby, Port Colborne, Fort Erie, Simcoe, Caledonia.
Sudbury, Thunder Bay, Sault Ste. Marie, North Bay, Timmins, Kenora, Dryden, Fort Frances, Sioux Lookout, Atikokan, Red Lake, Kapuskasing, Kirkland Lake, Temiskaming Shores.
Transit time: Typically 1-3 days, depending on your postal code.
Quebec
$30 Flat Rate Shipping Eligible Regions:
Montreal, Quebec City, Laval, Longueuil, Sherbrooke, Gatineau, Trois-Rivières, Drummondville, Granby, Saint-Jean-sur-Richelieu, Victoriaville, Saint-Hyacinthe, Salaberry-de-Valleyfield, Brossard, Rouyn-Noranda, Val-d'Or, Baie-Comeau, Sept-Îles, Saguenay, Alma, Matane, Rimouski, Gaspé, Rivière-du-Loup, New Richmond, Chandler, Mont-Joli, Amqui, La Pocatière, Hull, Aylmer, Shawville, Maniwaki, Thetford Mines, Victoriaville, Trois-Rivières, Shawinigan, Saint-Georges, Saint-Jérôme, Magog, Joliette, Mont-Tremblant, Granby, Cowansville.
Transit time: Typically 1-3 days, depending on your postal code.
Manitoba
$35 Flat Rate Shipping Eligible Regions:
Brandon, Virden, Minnedosa, Souris, Neepawa, Steinbach, Selkirk, Beausejour, Lac du Bonnet, Stonewall, Gimli, Niverville, Teulon, Carman, Ste. Anne, Morris, Thompson, Flin Flon, The Pas, Churchill, Winnipeg, Portage la Prairie, Winkler, Morden, Dauphin, Altona, Treherne.
Transit time: Typically 2-4 days, depending on your postal code.
Saskatchewan
$35 Flat Rate Shipping Eligible Regions:
Regina, Saskatoon, Moose Jaw, Swift Current, Yorkton, Weyburn, Estevan, La Ronge, Prince Albert, Melfort, Nipawin, Tisdale, Creighton, Humboldt, Wadena, Yorkton, Melville, Canora, Lloydminster, Battleford, Kindersley, Kerrobert, Macklin, North Battleford.
Transit time: Typically 3-5 days, depending on your postal code.
Alberta
$35 Flat Rate Shipping Eligible Regions:
Edmonton, Fort McMurray, Grande Prairie, Lloydminster, Peace River, Athabasca, High Level, Red Deer, Camrose, St. Albert, Sylvan Lake, Wetaskiwin, Innisfail, Olds, Lacombe, Calgary, Lethbridge, Medicine Hat, Brooks, Cochrane, Airdrie, Okotoks, Jasper, Banff, Canmore, Hinton, Edson, Drayton Valley, Rocky Mountain House.
Transit time: Typically 3-5 days, depending on your postal code.
British Columbia
$35 Flat Rate Shipping Eligible Regions:
Vancouver, Burnaby, Richmond, Surrey, Langley, Delta, Coquitlam, New Westminster, Maple Ridge, North Vancouver, West Vancouver, Abbotsford, Kelowna, Kamloops, Penticton, Vernon, Salmon Arm, Prince George, Fort St. John, Dawson Creek, Victoria, Nanaimo, Courtenay, Campbell River, Qualicum Beach.
Transit time: Typically 4-6 days, depending on your postal code.
Prince Edward Island
$35 Flat Rate Shipping Eligible Regions:
Charlottetown, Summerside, Stratford, Montague, Kensington, Souris, Morell.
Transit time: Typically 3-5 days, depending on your postal code.
New Brunswick
$35 Flat Rate Shipping Eligible Regions:
Saint John, Moncton, Fredericton, St. Stephen, Oromocto, Sussex, Dieppe, Bathurst, Campbellton, Miramichi, Edmundston, Woodstock, Hartland, Grand Falls, Shediac, Sackville, Richibucto, Bouctouche, Florenceville-Bristol, Perth-Andover, Plaster Rock.
Transit time: Typically 3-5 days, depending on your postal code.
Nova Scotia
$35 Flat Rate Shipping Eligible Regions:
Halifax, Dartmouth, Bedford, Sackville, Eastern Passage, Sydney, Glace Bay, North Sydney, New Waterford, Sydney Mines, Port Hawkesbury, Kentville, New Minas, Wolfville, Windsor, Bridgewater, Lunenburg, Liverpool, Chester, Truro, New Glasgow, Amherst, Antigonish, Musquodoboit Harbour.
Transit time: Typically 3-5 days, depending on your postal code.
Free In-Store Pickup
Pickup Details:
- The Pickup Time: is Monday to Friday, 8 AM to 5 PM (EST) and Saturday, 9:30 AM to 3 PM (EST).
- The Pickup address: 50 East Beaver Creek Rd, Unit #4, Richmond Hill, ON L4B 1G6. Please use the shipping door at the back of the unit.
Important Reminders:
- Requests to switch from delivery to pickup must be made by 2:00 PM (EST). Please have your Butterflygp.com order or invoice reference number(s) ready when requesting.
- Requests to change from pickup to delivery will no longer qualify for free delivery.
- You can also arrange for your own courier to pick up your order.
- Orders not picked up within 3 weeks of the pickup date will be disposed of.
Shipping Terms and Conditions
Here are SOME IMPORTANT shipping terms and conditions:
- Production and Shipping Times: The time it takes to produce your product is separate from shipping time. Production times vary by product and can be checked on the product detail and Production Time Option pages. Please note that all production and shipping times are subject to change due to billing issues, file problems, reuploads, or holds.
- Cut-off Times: Orders placed after 1 PM (EST) on Fridays or weekends will be processed the next business day. Some products may have specific cut-off times due to additional processing needs. For same-day shipping, if available, orders must be placed before the designated cut-off time.
- Shipping Restrictions: We do not ship to PO boxes, APO/FPO addresses, or certain countries and regions. Free Shipping and Flat Shipping offers do not ship to northern areas. Please ensure your shipping address is eligible to avoid delays.
- Estimated Delivery Dates: We strive to meet the estimated completion date for your order, but delivery on the exact shipping date cannot be guaranteed. Turnaround times are estimates and not contractual.
- Local Deliveries: Local deliveries cannot be guaranteed for a specific day or time. Deliveries occur between 8 AM and 5 PM (EST) and are limited to the ground floor or building lobbies. If the driver cannot safely park, delivery may be returned to our facility for pickup.
- Lost, Delayed, or Damaged Packages: Once a package is sent, the shipping company is responsible for any issues. Please get in touch with the shipping company directly for assistance with lost, delayed, or damaged packages.
- Undeliverable Packages: If a package is undeliverable, it will be returned to us. Any additional fees for re-shipping or returning the package will be the customer's responsibility. Please ensure your shipping address is accurate to avoid these charges and delays.
- Partial Shipments: We do not allow partial shipments. Orders will be held until all items are available to ship together.
- Changes to the Service: We reserve the right to withdraw or modify the terms of this service at any time without prior notice.
- Packaging and Shipping Limitations:
To qualify for Free or Flat-Rate shipping, all items in your order must be similar in type and size and must fit within a single standard shipping box (up to 36" x 36").
Orders containing mixed product types (e.g., combining signs with flags or banners) or oversized items that require multiple boxes may not qualify for free or flat-rate shipping and may incur additional charges.
Please note: Free or Flat-Rate shipping applies only to individual orders that meet the shipping criteria on their own. Multiple separate orders cannot be combined to qualify for free or flat-rate shipping.
Due to packaging and size limitations, combining different orders is not feasible.
